Store and Return Policies

Please note all products are available in 15′ widths unless noted or special ordered. Artificial Turf Supply can cut rolls to desired length but the width will still remain 15′ wide. A cut fee will be added to the order. For these requests please call (877) 525-TURF(8873) to process the order.

All discounted turfs, product specials, custom turfs, and remnant sales are final, “as is” with no returns or exchanges for any reason.

Before installation or cutting, verify products are acceptable. No claims will be accepted or considered after installation or cutting of turf. ATS must be notified of damage and/or incorrect products received within 5 days of delivery.

Artificial Turf Supply does not provide installation labor nor do we subcontract installations and will not be held responsible nor liable for any installation claims.

Unopened and uninstalled product can be returned in its original packaging within 5 days of delivery with buyer responsible for the return shipping costs and a 25% restocking fee. Buyer must notify Artificial Turf Supply in writing within 5 days of receipt of product to obtain a Return Authorization. Running line, stocked inventory turf models only. No returns on custom turf orders.

Custom artificial turf orders and specific project artificial turf orders will require BUYER to make a NON-REFUNDABLE DEPOSIT in the sum of up to 50% of the invoiced amount. The BALANCE DUE SUM will be due upon manufacturing completion of the artificial turf order and prior to shipment. Artificial Turf Supply, LLC will notify BUYER in writing via email of manufacturing completion of order and request the BALANCE DUE SUM to be paid in full within 7 calendar days. If BALANCE DUE SUM is not paid in full thirty (30) calendar days from the date Artificial Turf Supply, LLC notifies the customer in writing of the manufacturing completion of order, DUE DATE, BUYER agrees to be charged a warehousing fee of $5.00 per day per roll or partial roll of artificial turf. Warehousing fees will begin accruing on the 7th calendar day after the notification date. Furthermore, BUYER understands, acknowledges and agrees that if he/she fails to pay the BALANCE DUE SUM by the DUE DATE, said NON-REFUNDABLE DEPOSIT shall be forfeited by BUYER and the artificial turf order will be resold to a third party by Artificial Turf Supply, LLC without repayment of any kind to BUYER.

All product specifications are standard and may vary slightly due to manufacturing tolerances and material availability. I.e. tuft gauge, die lot color, etc.

All pictures of turf products are representative of the look and color of the turf and may not be actual.

Artificial turf prices are subject to change without notice.

Artificial Turf Supply may issue a credit or replace any damaged products that falls within the scope of the Artificial Turf Supply standard warranty. Buyer agrees that Artificial Turf Supply’s liability is limited only to the portion of the product that is deemed damaged by Artificial Turf Supply.

Claims for product damage due to shipping will be processed with the freight company and will be replaced as quickly as possible pending the shipping companies’ settlement of the claim. Buyer must report shipping damage immediately to Artificial Turf Supply and buyer must not sign for receipt of the products clean and clear. If products are received by the buyer damaged and the buyer has signed for the product clean and clear, Artificial Turf Supply can file for a concealed damage claim with the shipping carrier for approximately 1/3 of the value. It is important NOT to sign for damaged product clean and clear in order to receive 100% of your product value. Damages on packaging material or product backing that do not affect synthetic grass product performance or grass appearance shall not be accepted. Please make sure to keep or take a photo of the label and bar code affixed to the packaging. This label is needed to identify your order and is REQUIRED to resolve any issues regarding your order, and/or to initiate a return or replacement.

In no event shall Artificial Turf Supply be liable, whether in contract or in tort (including negligence) or under any other legal theory (including strict liability), for the loss of goodwill, profits or revenues, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or late delivery of the products. In no event shall Artificial Turf Supply’s aggregate liability exceed the sum of the amounts actually paid by Buyer to Artificial Turf Supply. Seller also disclaims any implied warranties in fact or by law or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose.

Any claims by Buyer for defects or nonconformance must be reported to Artificial Turf Supply in writing along with pictures and written explanation within 5 days of the first original delivery attempt. Buyer agrees to settle any dispute or claims directly with Artificial Turf Supply in strict accordance with the terms and conditions listed above from Artificial Turf Supply.